Financial consulting, United Kingdom
Full cycle: design, development, launch, and growth
82%of requests are resolved without an agent
from 4 h to 30 secaverage time to first response
62% → 89%CSAT growth
−45%contact center costs
Task
The company received more than 10 000 inquiries a day. Average response time was 4 hours, CSAT was at 62%. Customer base growth outpaced the support team’s capacity.
What we delivered
We implemented an AI customer support agent with integration into the corporate knowledge base. The agent handles requests in chat, email, and messengers, resolves common issues, and escalates complex cases.
IndustryFintech
Project timeline8 weeks
Customer serviceChatbotKnowledge BaseFintech
What it’s made of
Similar task?
We’ll start with diagnostics: review your processes, find the highest-impact point, and propose a pilot with a measurable result.
AI practiceAI practice
