AI customer support agent
from 3 500 €
Launch: 1–2 weeks
Intelligent tier-1 support agent: instant answers, resolution of common issues, escalation of complex requests, and proactive communication.
What it does
- Instant answers to common questions
- Diagnosing and resolving common issues
- Smart routing and escalation
- Multichannel support: chat, email, phone
- Proactive notifications and follow-ups
Launch
Tell us about the process the agent should cover — we’ll scope the integrations and confirm the timeline.
Submit a requestSubmit a requestCases with this agent
If you need changes
Frequently asked questions
On our projects about 80% of incoming requests are resolved without an agent: common questions, standard diagnostics, status checks, and routine fixes. The remaining fifth is routed to the right person with the context already gathered.
From 3 500 €, launch in 1 to 2 weeks: knowledge base on your real tickets, connecting chat, email, and telephony, escalation rules, and two weeks of supervised operation where every answer is reviewed before the agent is left alone with the queue.
By rules you define: topic, customer tier, sentiment, or a direct request for a person. The agent hands over the full history so the customer does not repeat themselves. Uncertainty triggers a handover rather than a guess.
Chat on the site, email, messengers, and telephony through a voice channel. The same knowledge base serves all of them, so the answer does not depend on where the customer wrote from.
On our projects: about 60% shorter average response time, roughly 40% higher CSAT, and support that holds nights and weekends without extra headcount. The first month usually improves resolution rate as the knowledge base absorbs real questions.
Frequently Asked Questions
Nine steps: free express assessment, detailed assessment, technical specification in 3–5 days, UI/UX, backend and API, frontend, testing, release, support and growth.
Ready-made solutions start at one week: AI agent 1–2 weeks, startup MVP 2 weeks, AI implementation from 2 weeks. We price turnkey projects after the express estimate.
Ready-made solutions have fixed pricing: AI implementation from 2000 €, AI agents from 3500 €, startup MVP 10000 €, Brand Pack 4500 €. Outstaffing: middle 25 €/hour, senior 40 €/hour.
Both. We match the approach to the stage: a startup needs a fast MVP and hypothesis validation, a large company needs integration with existing systems and scaling.